Help Desk Technician
Download Job Description
The Help Desk Technician primary objective is to provide user and technical support to all Klamath Tribes Administration departments and locations on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. As a help desk technician, you are responsible for responding to email, chat, phone queries or help desk tickets and offering technical support to employees using computer systems, hardware, and software.
To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. You must be able to communicate effectively to understand the problem and explain its solution and also be customer -oriented. You need to be a highly detail oriented and analytical individual to accurately capture customer interactions and close out submitted trouble tickets in a timely manner.
How to Apply
All applicants for open positions must submit a Klamath Tribes Administration Application for Employment with the required support documentation listed in the job description to be considered for employment. Applications must be received by the closing date to receive consideration.
The Klamath, Modoc, and Yahooskin
“The mission of the Klamath Tribes is to protect, preserve and enhance the spiritual, cultural and physical values and resources of the Klamath, Modoc and Yahooskin Peoples by maintaining the customs and heritage of our ancestors. To establish comprehensive unity by fostering the enhancement of spiritual and cultural values through a government whose function is to protect the human and cultural resources, treaty rights, and to provide for the development and delivery of social and economic opportunities for our People through effective leadership.”